Privacy Policy Lemon88 – Member Personal Data Protection

1 Introduction & Scope of This Policy

Lemon88 ("we", "Platform" or "lemon88") is committed to protecting the privacy of every individual who uses our platform at lemon88.onl. This Privacy Policy explains in detail how we collect, process, store, share and protect your personal information throughout your use of lemon88's services.

This document applies to all lemon88 platform users, including website visitors, registered members, and former members whose accounts have been closed. It covers all your interactions with our platform — from browsing the website, the registration process, gaming activity, and financial transactions, to communications with our customer support team.

This policy is prepared in compliance with the requirements of Malaysia Personal Data Protection Act 2010 (PDPA). By browsing our website or registering as a member, you acknowledge that you have read and understood this policy and agree to how we manage your personal information.

2 Personal Information We Collect

Lemon88 collects your personal information through several methods. The following are the categories of information we collect and their purposes:

We only collect information that is strictly necessary for the stated purposes. You are not required to provide all information; however, failure to provide certain details may limit your ability to use some platform features.

3 How We Use Your Information

The personal information we collect is used solely for the following purposes:

• Account Management: Create and manage your member account, process registrations, verify identity (KYC) and ensure account security.
• Transaction Processing: Process deposits and withdrawals, verify financial transactions and maintain accurate payment records.
• Platform Maintenance: Provide access to all games and services on the lemon88 platform, ensuring a smooth and consistent user experience.
• Security & Fraud Prevention: Detect and prevent fraudulent activity, money laundering, account abuse and other security threats.
• Legal Compliance: Fulfil obligations under Malaysia's PDPA, anti-money laundering laws, and reporting requirements set by relevant authorities.
• Service Communications: Send important account notices, transaction confirmations, security updates and changes to our terms or policies.
• Marketing (with consent): Send promotional information, bonus offers and the latest lemon88 news to members who have agreed to receive marketing communications.
• Platform Improvements: Analyze aggregate (non-individual) usage patterns to improve platform design, performance and features.

4 Information Sharing and Disclosure

Lemon88 takes seriously its responsibility not to disclose your personal information indiscriminately. We does not sell, rent, or trade members' personal data to any third party for commercial purposes.

However, in the following limited situations, we may share necessary information:

• Trusted Service Providers: Payment technology providers, identity verification (KYC) systems, licensed game providers and cloud infrastructure partners — all bound by strict confidentiality agreements to enable platform operations.
• Legal Requirements: Government authorities, law enforcement agencies, or courts when required by Malaysian law or a valid court order.
• Fraud Prevention: Industry bodies or other platforms in certain situations to prevent large-scale fraud or illegal activities involving public safety.
• Business Transfers: In the event of a company merger, acquisition, or asset sale, where the acquiring party is bound to honour this privacy policy.

Every instance of data sharing is conducted on a minimum-necessary basis and is accompanied by appropriate data protection agreements to ensure your information remains protected.

5 Security & Data Protection

Lemon88 continuously invests in security infrastructure to protect your personal information from unauthorized access, loss, misuse or disclosure. The security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your web browser and lemon88's servers is protected with the highest-grade SSL/TLS encryption, ensuring no third party can intercept your information in transit.
• Stored Data Encryption: Sensitive information such as passwords and financial details is stored in encrypted form using integrated encryption algorithms that cannot be decrypted without the correct key.
• Two-Factor Authentication (2FA): Members can enable an additional security layer on their accounts through two-factor authentication using an authenticator app or SMS.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any suspicious activity or intrusion attempts.
• Regular Security Audits: We conduct regular penetration testing and security audits by independent parties to identify and address any system vulnerabilities.
• Internal Access Controls: Only lemon88 staff with a legitimate business need may access member personal data, and all access is logged and monitored.

6 Cookies, Tracking Technologies & Your Choices

Lemon88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform operations such as login session management and security. These cookies cannot be disabled as the platform cannot function without them.
• Performance Cookies: Collect information about how you use the platform — pages visited, time spent and any error messages — to help us improve site performance.
• Functional Cookies: Remember your preferences such as language and display settings so you do not need to reconfigure them on each visit.
• Analytics Cookies: Helps us understand aggregate usage patterns for continuous platform improvement. This data does not identify you individually.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the lemon88 platform.

7 Your Rights Regarding Personal Data

As a lemon88 member and an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our privacy team. We will process your request within 21 business days. In some cases, we may need to verify your identity before processing the request.

8 Data Retention Period

Lemon88 retains your personal information only for as long as necessary for the stated purposes or as required by Malaysian law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active and for the period following account closure as required by law.
• Financial Transaction Records: Retained for a minimum of seven (7) years after a transaction occurs, in line with Malaysia's financial and tax legal requirements.
• KYC and Identity Verification Records: Retained for a minimum of five (5) years after the business relationship ends, in accordance with anti-money laundering legal requirements.
• Support Communication Logs: Retained for three (3) years for reference and dispute resolution purposes.
• Technical Data and Access Logs: Retained for 90 days for security and technical troubleshooting purposes.

Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked back to your identity.

9 Changes to This Privacy Policy

Lemon88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technologies used, or applicable legal requirements.

When we make significant changes, we will notify you via a prominent notice on the platform or by email to the address registered on your account. The "Updated" date at the top of this document always reflects the date of the last revision.

Continued use of the lemon88 platform after changes are published constitutes your acceptance of the revised policy terms. We therefore encourage you to review this page periodically. If you do not agree with the changes made, please contact us for further guidance.

10 Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we manage your personal data, the lemon88 privacy team is here to help.

You can reach us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the in-platform chat icon
• Support Page: Visit the FAQ us for answers to frequently asked questions

We are committed to responding to all privacy-related enquiries within 14 working days. For more complex complaints requiring in-depth investigation, we will keep you informed of the investigation progress within this period.